Refund policy

14-Day Return Policy

Thank you for supporting our small business! We want you to love your handmade beaded pens and accessories. Please review our return policy below before placing your order.

Returns

We accept returns within 14 days of delivery. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with all original packaging and accessories, when applicable.

  • The item must not show signs of use, damage, alteration, or wear.

  • Personalized or custom-made items may not be eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

We carefully inspect our handmade products before shipping. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will work with you to provide a replacement or other appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or was sent incorrectly.

We recommend using a trackable shipping method when returning an item. We are not responsible for items lost or damaged during return shipping.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Custom & Personalized Items

Because custom and personalized items are made specifically for each customer, customized, personalized, and made-to-order items are final sale and cannot be returned simply because you changed your mind or no longer want the item.

If there is an error in personalization or the item arrives damaged or defective, please contact us so we can make it right.

Exchanges

Due to the handmade and personalized nature of our products, we do not guarantee exchanges. Please contact us if you need assistance with an item, and we will do our best to help.

How to Start a Return

To request a return, please contact us with:

  • Your order number

  • The reason for the return

  • Photos of the item, if applicable

Please do not send an item back without contacting us first and receiving return instructions.

We reserve the right to refuse a return if the item does not meet the eligibility requirements outlined above.

Thank you for choosing to support our small business and handmade creations!